Azure Bot Services

Build conversational experiences for your customers

Develop intelligent, enterprise-grade bots that help you enrich the customer experience while maintaining control of your data. Build any type of bot—from a Q&A bot to your own branded virtual assistant—to quickly connect your users to the answers they need.

Create a bot that can naturally interact with users by easily integrating Cognitive Services

Use open-source SDK and tools to build, test, and publish your bot to Azure

Deploy your bot to popular channels, wherever your customers interact

Create your own branded virtual assistant using solution accelerators

Easily add natural language and speech to your bot

Integrate powerful AI capabilities with Azure Cognitive Services to keep pace with technological advances without machine learning experience. Improve experiences by giving your users the ability to interact with your bot using natural language and speech capabilities.

Start simply and grow in sophistication

Build with an open and extensible bot framework that enables you to build a basic informational bot to alleviate the high volume of common inquiries from your users. Then, as your scenarios become more nuanced, create more advanced bots, including virtual assistants that can handle rich, multiturn conversations that make it easier to engage with your users.

Reach your customers, wherever they interact

Integrate Bot Services across multiple communication channels to reach more customers, more often. Apply bots to channels including your website or apps, Microsoft Teams, Skype, Slack, Cortana, and Facebook Messenger.

Your assistant, your brand, your data

Deliver personalized experiences to customers without compromising ownership and control of customer data. Deploy a virtual assistant tailored to your brand, across multiple apps and devices, with the Virtual Assistant solution accelerator.